After reviewing Betsy’s cell phone invoice while preparing to pay it, the HPWT service provider noticed excessive charges, well beyond what seemed reasonable.  After asking Betsy about these charges, Betsy said that her cell phone had been “lost.”  The HPWT service provider immediately contacted the cell phone provider and had them discontinue the service.  The HPWT service provider also requested that a statement be sent detailing all the calls that had been made from that phone.  Attempts to get the cell phone provider to credit all or a portion of that bill, which was in excess of $3,000, were in vain.

Consequently, the service provider contacted the Public Utilities Commission and lodged a complaint against the cellular carrier.  In the meantime, after receiving the detailed bill, the HPWT service provider did a reverse phone number lookup on the public listings.  One of the calls, which had been made to an out-of-state number, belonged to a relative of the in-home caregiver.  The HPWT service provider then reported the caregiver to a member of Betsy’s family, who initiated a police investigation.  That investigation uncovered  the unauthorized use of the cell phone, which had been stolen by the caregiver.  The investigation also revealed that two credit cards had been used by the caregiver without permission. Through the HPWT service provider’s actions, the caregiver was prosecuted and convicted; the phone charges were forgiven, the credit card charges reversed, and the caregiver was forced to make restitution for all other charges.

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